- Shopify & Shopify Plus · Ongoing Technical Partnership
Your Commerce Infrastructure Doesn't Stop at Launch. Neither Do We.
A Shopify store isn't a finished product. New requirements, integrations, markets, features, performance issues, and growth opportunities keep coming.
Our Shopify retainer model gives you ongoing access to experts who already understand your store, technology stack, and roadmap, so you can keep moving without starting from scratch every time something needs to be built.
(What's covered)
One Shopify Retainer For Whatever Your Commerce Roadmap Needs.
From development and technical support to optimization and marketing, your retainer gives you ongoing access to the expertise your business needs as priorities change.
- 01
Shopify Development
New features, custom functionality, theme development, and continuous improvements.
- 02
Shopify Plus
Complex requirements, enterprise functionality, multi-store setups, and advanced Shopify Plus capabilities.
- 03
Integrations
ERP, CRM, PIM, fulfillment, payment, marketing, and other systems your commerce operation depends on.
- 04
Storefront & UX
Landing pages, merchandising experiences, UX improvements, and ongoing storefront enhancements.
- 05
Performance & Optimization
Technical improvements, performance optimization, and fixing the issues that get in the way of conversion and growth.
- 06
Technical Support
Bug fixes, troubleshooting, maintenance, and the day-to-day technical work that keeps your store moving.
- 07
Headless & Advanced Commerce
Support for brands evolving beyond a traditional Shopify storefront.
- 08
Migration & Transformation
Additional engineering capacity when you're moving platforms or undertaking a larger commerce transformation.
- 09
Marketing & Growth
Ongoing SEO, content, PPC, email, social, CRO, and campaign support when your growth roadmap needs more than technical execution.
When a Shopify Retainer Makes More Sense Than Another One-Off Project
You Have a Constant Development Backlog
There's always something waiting to be built, fixed, improved, or optimized.
Your Internal Team Needs Shopify Expertise
You have people in-house but need additional platform-specific engineering capacity.
Your Store Is Too Important for Reactive Support
You need a team that understands your infrastructure before something breaks.
You're Constantly Evolving
Your commerce roadmap keeps changing, and you need technical and marketing capacity that can change with it.
(Why ITGeeks)
Why Keep Starting From Scratch?
Your store keeps evolving. Your technical partner should too.
A Retainer Built Around Your Commerce Roadmap
Our Shopify retainers are built on your needs.
Understand
We get into your store, infrastructure, backlog, priorities, and business goals.
- 01
Understand
We get into your store, infrastructure, backlog, priorities, and business goals.
- 02
Prioritize
We identify what needs to be built, fixed, optimized, or planned next.
- 03
Build
Your ITGeeks team works through the roadmap alongside your business.
- 04
Review
We assess what's changed, what's working, and what needs attention next.
- 05
Evolve
Your priorities change. Your retainer evolves with them.
The Team Behind Your Store Stays in the Loop
Bring together the Shopify expertise your business needs - from developers and Shopify Plus specialists to designers, QA, project management, and technical specialists.
You're not repeatedly briefing a new developer or agency. You're building institutional knowledge around your commerce operation, so every new task starts with context, not a blank slate.
Built With Brands That Keep Moving
This is our second project with ITGeeks and once again they have provided excellent work.
Greg Richmond & Eric VizentsMalibu Home · Theme customization
ITGeeks completed the client's website migration on time and within budget.
Dave HunterCrownBees · Theme customization
ITGeeks' work improved the client's SEO, resulting in a 220% increase in sales and significant immediate ROI.
Hayden GeerDemitasse · Theme customization
Thanks to ITGeeks' efforts, spam bots stopped submitting forms on the client's website.
Rhea BaumgartenSpring Mountain Apparel · Theme customization
ITGeeks understood the client's needs and requests, meeting expectations.
Cornelia FaifarImmune Boost Naturals · Theme customization
We love the new design ITGeeks has created for our store.
Stephen ClarkBack to the Future™ · Theme customization
I am THOROUGHLY impressed with not only the quality of ITGeeks' work.
Lisa LopuckJacked Up Brands · Theme customization
Keep Building. Keep Evolving.We'll Keep Up.
Your commerce infrastructure shouldn't need a new agency every time the roadmap changes. Work with a Shopify Platinum Partner that can stay close to your business, understand what you've already built, and help you build what's next.
Talk to Our Commerce ExpertsFrequently Asked Questions About Shopify Retainers
Still wondering?Talk to an expertWhat is a Shopify retainer?
A Shopify retainer is an ongoing engagement that gives your business continued access to Shopify expertise for development, optimization, support, and other technical requirements as they arise.
What services are included in a Shopify retainer?
Depending on your needs, a retainer can cover Shopify and Shopify Plus development, storefront work, integrations, technical support, optimization, CRO, headless commerce, maintenance, and marketing support.
How does an ITGeeks retainer work?
We start by understanding your store, infrastructure, roadmap, and priorities. From there, we establish the right team and working model, prioritize the work, and continuously adapt the roadmap as your requirements change.
Can I use my retainer for Shopify Plus development?
Yes. Our Shopify Plus expertise can support complex development, integrations, multi-store requirements, and other enterprise commerce needs.
Can retainers include design and UX work?
Yes. Design, storefront UX, merchandising experiences, and other creative requirements can be incorporated where they're part of your commerce roadmap.
Can you work alongside our internal team?
Absolutely. Our team can work alongside your existing development, marketing, design, or operations teams and fit into your established workflows.
Can I use the retainer for urgent technical issues?
Yes. Ongoing technical support and troubleshooting can be part of your retainer, depending on the engagement and agreed working model.
How is retainer capacity structured?
The structure depends on your requirements, priorities, and the capabilities you need. We'll recommend an engagement model around your roadmap rather than forcing you into a one-size-fits-all package.
Do unused hours roll over?
Retainer structures can vary depending on the engagement. We'll define the working model, capacity, priorities, and expectations upfront.
Can the scope change from month to month?
Yes. Your priorities can evolve as your business changes, and your retainer can evolve with them.
What's the difference between a retainer and ongoing maintenance?
Maintenance is typically focused on keeping a store functioning. A retainer can go much further, covering ongoing development, optimization, integrations, experimentation, marketing, and the work required to keep evolving your commerce operation.
How long do Shopify retainer engagements last?
Retainers are designed for ongoing partnerships, with the engagement structure and duration determined by your business needs and roadmap.